A pity that it is not as easy to correct the build of the shoes as easily as it is to photo-shop them! Nice work, Freddy; suggest you ask your wife to get you a laser level (or a theodolite) for Christmas!!
The shoes are not my cup of tea (particularly with that platform) but I can see their appeal and they do deserve a better heel than they have at present. Without that, they are not only vulnerable but must be near-impossible to wear. Certainly not fit for purpose and the entitlement to a refund can scarcely be doubted.