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Think I was just clutching at straws. Managed a proper try on this afternoon, and initial thoughts were confirmed. Right foot fitted, but left was just a little too tight. If they were real suede, then I’d chance that they’d stretch. The quality of the material is ok, but I think because of the construction of the toe and back of the heel, there’s not much give. It felt as if I might end up distorting the angle of the heel by forcing my foot in. I couldn’t go far, as I was essentially in a fitting room, but even in a small space they felt comfortable to walk in. I’ve returned the UK12 and have re-ordered a UK13. Hopefully there won’t be too much difference in the width because they really did fit well around my feet and calves; a really snug fit. I did email customer services, as recommended, but still waiting on a reply. It seems a change of email was enough to convince them I was a new customer, despite all other details remaining the same. I should have them by Thursday.